FAQ

Sign up and get points

By signing up for an account you can get 2500 points = $5 coupon. Create your account here before checkout to use your points during checkout.

Previous customers

If you have not created an account but have ordered previously please create an account and contact us to reimburse the points to you.

Earn Points

Every $1 spent = 10 points

Redeem Rewards

1000 points = $2 off

Every $100 dollar spent you get $2 as points.

Note: When points is redeemed, the points earned will be the amount you are spending after deducting the discount.

For example, you checkout with $80 spent. You should be earning 800 points. However, you have 1000 points as you created an account which is a $2 coupon. You decided to use the $2 coupon. Meaning you actually only spent $78, which would mean that for this order you will only earn 780 points instead of 800 points.

Other Points Information

• You do not need to use all your points, you can select how much points you want to use at cart/checkout page.
• Check your points by logging in at “my-account” page

Please contact us for more assistance. Thank you!

Standard Delivery

Your order will be delivered to you within 2-5 days.

Order Timeline

1. Day 0, order is made. 

2. Packing of order on Day 1. 

3. Courier Pick-Up on Day 2.

4. Delivery on Day 3. 

No delivery on Sundays, Public Holidays. 

Delivery cost is $5 per location.

Free Delivery

Free delivery is for orders above $80. Delivery time is 2-5 days.

Note:

Standard Delivery price stated is only for main island of the Republic of Singapore.

EXCLUDING:  Other off-shore islands, Airports and Army Camps.

Specific Timeslot Delivery

If you require delivery at a specific time please contact us for the pricing, depending on your location. Please pass us your postal code to check on delivery pricing.

We have ultimate confidence in our products, our turnover rate is high to ensure that products are new and fresh. We pack our nuts and snacks in airtight packaging with oxygen absorber added to increase shelf life. We do checks on our products periodically to ensure quality for our customers.

In the 0.000001% chance that there is any issue with our products feel free to contact us. Just let us know what is the issue and we will do our best to solve it!

Please let us know any issue within 5 days from delivery. Thank you.

You can go to Menu>Your Order>My account page and login to see your orders.

In your account you will be able to see and manage your Orders, Addresses, Payment methods, Account details and Points. 

We specialise in providing customised mixed nuts for corporate. It can be used as a gift to your staff and colleagues as way to tell them you care for them. You may check it out here https://nutsandsnacks.com.sg/corporate-snacks/

Contact us at our contact page for us to assist you or email corporate@nutsandsnacks.com.sg

We do provide e-invoice at Vendors@GOV or Gebiz as well.

We will be glad to answer any questions that you have, contact us at our contact page for assistance.