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FAQ

We are just one email away to attend to you. If you require any assistance, feel free to contact us

Points and Rewards

Christmas Special 2x Points

Usually for every $1 spent you get 10 points

Now $1 = 20 Points!

Sign up and get points

By signing up for an account you can get 1000 points = $2 coupon. Create your account here before checkout to use your points during checkout.

Previous customers

Contact us to add points for previous orders. You need an account for us to add the points. If you have not created an account but have ordered previously please contact us to reimburse the points to you.

Earn Points

Every $1 spent = 10 points

Redeem Rewards

1000 points = $2 off

Every $100 dollar spent you get $2 as points.

Note: When points is redeemed, the points earned will be the amount you are spending after deducting the discount.

For example, you checkout with $80 spent. You should be earning 800 points. However, you have 1000 points as you created an account which is a $2 coupon. You decided to use the $2 coupon. Meaning you actually only spent $78, which would mean that for this order you will only earn 780 points instead of 800 points.

Other Points Information

  • You do not need to use all your points, you can select how much points you want to use at cart/checkout page.
  • Check your points by logging in at “my-account” page

Please contact us for more assistance. Thank you!

Delivery FAQ

Standard Delivery

Your order will be delivered to you within 2-5 days.

Delivery cost $5 per location no matter how many orders. Which means that if you have more orders, the delivery cost would be lowered. Gather orders to save on delivery. Order for your friends, family and neighbors.

Free Delivery

Free delivery is for orders above $80. Delivery time is 2-5 days.

Note:

Delivery price stated is only for main island of the Republic of Singapore.

EXCLUDING:  Other off-shore islands, Airports and Army Camps.

Specific Timeslot Delivery

If you require delivery at specific timing please contact us for the pricing, depending on the distance, it starts from $5.99.

Our timeslots are 10-1pm, 1-4pm, 4-7pm and 7-10pm.

Please do check with us your address if you require further confirmation.

Refunds/Exchange

We have ultimate confidence in our products, our turnover rate is high to ensure that products are new and fresh. We pack our nuts and snacks in airtight packaging with oxygen absorber added to increase shelf life. We do checks on our products periodically to ensure quality for our customers. 

In the 0.000001% chance that there is any issue with our products feel free to contact us. Just let us know what is the issue and we will do our best to solve it! 

Please let us know any issue within 5 days from delivery. Thank you.

How to check my orders?

You can go to Menu>Your Order>My account page and login to see your orders.

In your account you will be able to see and manage your Orders, Addresses, Payment methods, Account details and Points. 

Corporate/Bulk Discount

We specialise in providing customised mixed nuts for corporate. It can be used as a gift to your staff and colleagues as way to tell them you care for them. You may check it out here https://nutsandsnacks.com.sg/corporate-snacks/

Contact us at our contact page for us to assist you or email corporate@nutsandsnacks.com.sg

We do provide e-invoice at Vendors@GOV or Gebiz as well.

Other Questions

We will be glad to answer any questions that you have, contact us at our contact page for assistance. 

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